ZData provides three levels of Hadoop Support and Hadoop managed services for on premise and cloud environments. Services are provided either remotely or on-site and are designed to cater to a variety of requirements. Support options vary from an occasional support\troubleshooting to 24×7 support for business critical systems.
Entry level support – providing customer access to a dedicated Hadoop help-desk equipped to handle technical incidents. Resolutions / solutions are delivered according to a Service Level Agreement. This support service can cover Hadoop (Hive, Hbase, Scoop).
This covers monitoring, tuning, patching, backups and the general health of the Hadoop system. A helpdesk is provided for incidents that may occur throughout the working day. As with Level I, ZData can offer this service for many distributions including Datastax, MapR, Cloudera, Hortonworks and Pivotal HD.
Level III takes the comprehensive managed service provided by Level II but extends the hours of coverage to 24×7 for critical issues. This is ideal for organizations whose system is business critical and 24-hour availability is key.
ZData engages its clients in various flexible ways to manage client requirements that could be one-time or on-going multi-year projects. Our models include fixed-fee, Time and Materials (T&M), Service Level Agreement (SLA) based, Units of Work and reward schemes.